Shipping Policy
At PETIQUE JOY, we strive to deliver happiness straight to your doorstep! We know how excited you are to receive your pet’s new goodies, and we work hard to ensure a smooth and hassle-free shipping experience.
Processing & Shipping Time
📦 Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays).
🚚 Shipping Time:
- U.S. & Europe: 2-7 business days after processing
- International: 7-21 business days after processing
Please note that shipping times may vary depending on the destination and carrier availability.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s journey. If you don’t see your tracking email, be sure to check your spam or promotions folder.
Shipping Availability
We ship worldwide! However, availability may vary by product and location. Please check the product listing or use the shipping location filter to confirm shipping availability to your region.
Shipping Rates
We offer affordable and reliable shipping to ensure your pet gets their new favorites without a hitch! Any applicable shipping fees will be calculated at checkout.
Delays & Support
While we do our best to deliver within the estimated timeframe, unforeseen circumstances (such as weather, customs delays, or high demand) may occasionally affect shipping times. If your order is delayed beyond the expected timeframe, please contact us at 📧 help@petiquejoy.com, and we’ll be happy to assist you!
Wrong Address or Order Issues?
Please double-check your shipping address before completing your order. If an incorrect address is provided, contact us ASAP at help@petiquejoy.com to see if changes can be made. Unfortunately, once an order has been shipped, we are unable to make modifications.
Thank You for Choosing PETIQUE JOY!
We appreciate your trust in us and can’t wait for your furry friend to enjoy their new items! 🐾💖